Legal
Refund Policy
Delivery
We ship from Toronto, Canada. Standard delivery is 5–10 business days, depending on your location, and tracking is provided when you choose the tracked Canada Post shipping option at checkout. We ship across Canada and the United States. Applicable taxes and any cross-border duties are confirmed by our team before payment.
Personalised and custom items
Labels printed with your own text, and laundry bags carrying your own branding, are made to your specification. They can only be returned or exchanged if they are faulty or differ from what you ordered. Please check the text and spelling you enter before submitting your order, as we print exactly what you give us. Once a custom order has gone into production it cannot be changed or cancelled.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged, or missing parts for reasons not due to our error, or any item returned more than 30 days after delivery, is non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your bank or card issuer — it may take time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at sales@laundrylabels.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@laundrylabels.com and send your item to: 174 Tyrrel Ave, Suite 2B, Toronto, Ontario, CA, M6G 2G8.
Return shipping
To return your product, you should mail it to 174 Tyrrel Ave, Suite 2B, Toronto, Ontario, CA, M6G 2G8. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Questions
If you have any questions about a return, a refund or an exchange, contact us at sales@laundrylabels.com or 416-483-8013.